Business Analyst (Customer Experience)

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What We Can Offer

Attractive salary, bonus and benefits.
Get comprehensive health insurance packages for you and your family members.
Yearly team-building at famous resorts/ tourist destinations.

Job Description

You will take an important role to maintain user experiences. More particularly, you need to observe and ensure all the operation processes meet the requirements and standards from the Customer Excellence Experience & Business Unit Departments. With the high responsibility, this position would take remarkable ownership in decision making to resolve user problems.

• Monitor & Measure the day to day the product performance (Funnels, transactions, customer services) to ensure swift customer experience at all stage of the customer journey.
• Interpret and analyze qualitative and quantitative data, and present concepts and findings to departments internally. Report problems over monitoring period that impact OKR.
• Identify common pain points and think critically about how to deep dive and find the moment of truth.
• Execute on internal follow up for journey mapping, sharing insights regularly with the Product team and keeping internal stakeholders up to date with customer feedback.
• Give recommendations on change, improvement initiatives, or solutions to the current process that enhance our customer experience.
• Plan Implementation Roadmap – develop a roadmap to implement the new
ways/solutions/improvement.
Read full Job Descriptions

Job Requirements

Qualifications:
• Experience multi-tasking with ability to problem solve.
• Basic statistic analytic skill
• Good MS Office skill: Excel, word, power point
• Proficient English (IELTS 5.0 and above)
• Excellent interpersonal skills together with a strong customer focused approach.
• Willing to learn new skills and to adapt to new and changing technologies and environments.
• Flexibility and adaptability when working on internal or customer related projects often with short deadlines.
• Be well organized with ability to work individually and as part of a team.

Nice to haves:
• Ability to lead and control meetings, internal & external.

Job Locations

12 Tân Trào, District 7, Ho Chi Minh City, Vietnam

Mobile Service Joint Stock Company (M_Service) was established in 2007, is a number one e-Wallet service provider ­­­under the brand name MoMo in Vietnam.
Through strategic cooperation with banks and financial institutions, MoMo acts as an extended arm to bring financial and payment services to the people of Vietnam, especially in remote areas. MoMo is the leading company in Vietnam in providing e-wallet applications on mobile phones, Over-The-Counter (OTC) and payment platforms.
With nearly 20 million e-Wallet users, as a pioneering mobile payment platform in Vietnam, MoMo e-Wallet promotes a cashless economy and provides customers with one-touch payment experience, along with more than hundreds of service utilities, including money transfer, bills payment, airline tickets payment, train tickets payments, movie tickets, donation, collection and mobile commerce payment.
In addition to business activities, MoMo always gives priority to CSR activities.
(M_Service) was established in 2007, is a number one e-Wallet service provider ¬¬¬under the brand name MoMo in Vietnam.
Through strategic cooperation with banks and financial institutions, MoMo acts as an extended arm to bring financial and payment services to the people of Vietnam, especially in remote areas. MoMo is the leading company in Vietnam in providing e-wallet applications on mobile phones, Over-The-Counter (OTC) and payment platforms.
With nearly 20 million e-Wallet users, as a pioneering mobile payment platform in Vietnam, MoMo e-Wallet promotes a cashless economy and provides customers with one-touch payment experience, along with more than hundreds of service utilities, including money transfer, bills payment, airline tickets payment, train tickets payments, movie tickets, donation, collection and mobile commerce payment.
In addition to business activities, MoMo always gives priority to CSR activities.

Read full company information
12 Tân Trào, Q.7, HCMC
500-999 staffs
HR Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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