Business Analyst (Membership Program Builder)

Role description:

This role is part of TPF Deployment team and will collaborate with other Membership program builders, operators, and developers to create a business solution for clients based in overseas.

Receive client’s requests & build up the membership program

- Evaluating client’s program, analysing and anticipating requirements for build into internal system;

- Documenting requirements and submitting them into Build request to IT;

- Conducting tests and communicating the results to sales team & clients;

- Managing Build progress to ensure the success of the program launch within the allowed timing;

Maintain the membership program

- Managing Daily requests and SLA Operations;

- Managing Inventory and Users;

- Analysing and answering queries from sales/clients/ warehouse;

- Identifying causes, effects, solutions when errors occur and fixing errors as well as implementing solutions;

- Handle others tasks assigned by Team leader/Manager;

Skill and Experience:

Professional skills/ knowledge:

- Have background in Business Administration, Finance or IT;

- Have at least 3 years working as a BA or a similar experience

- Have experience with E-commerce platform is a must

- Have knowledge about programming and data structure;

- Be proficiency in MS office: Word, Excel (Table, formulas and pivot table), PowerPoint and Outlook;

- Be a great communicator in English;

- Be a detail-oriented and goal-driven person;

- Ability to communicate effectively and efficiently within the team and business stakeholders;

- Ability to work under pressure and driven results for ad-hoc request in short notice;

- Ability to follow process, prioritize tasks and manage time effectively;

- Ability to remain effective when faced with changing tasks, responsibilities or people;

Desirable skills:

- Understanding of relational databases;

- Ability to read and write SQL statements;

What do you get?

- Monthly lunch allowance

- 13th-Month Salary

- Health & Insurance: Participation in PTI Healthcare, including periodic health check-ups.

- Dynamic Work Environment: Modern office, open and creative spaces that foster collaboration and idea exchange.

- Continuous Development: Both hard and soft skills development through practical work experience

- Annual Leave & Vacations: 16 days of annual leave, 6 sick leave days, and public holidays as per regulations.

- Annual Salary Review: Regular salary reviews to ensure competitiveness.

- Cultural Activities: Participation in exciting cultural events and activities organized by TPF

- International working environment with young and friendly colleagues.