Business Development Associate Manager - GCB6

Business Development Associate Manager - GCB6

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What We Can Offer

13rd Salary Payment

Job Description

In this role, you will:

- To plan, develop and implement the activities and service initiatives to drive service quality and enhance service culture within the Retail Store environment. To ensure that the Service & Sales Floor Management are firmly embedded and practiced within the Retail Store
- Manage and develop team of Personal bankers to achieve acquisition targets across branch products
- Lead the retail branch to Deposit mobilization target and ensure Assets acquisition help in profitability of the branch
- Strategize and implement acquisition programs for Premium banking assistant/officer
- Ensure performance objectives distribution and lead management for Premium banking assistant/officer team
- Conduct regular sales meeting and participate on sales strategy meeting with Branch manager and Area manager
- Enhance customer satisfaction and feedback through high standards of customer service
- Manage the service & activities floor and monitor the front office performance
- Ensure the Individual Review is correctly offered to customers where appropriate
- Provision of service & activities related guidance to all customer facing staff and support to Retail Store manager on improvements to Service standards
- Provision of coaching & guidance to front office team within the Retail Store
- Assist the Retail Store manager in the execution of the Retail Store strategy, in particular through Staff Engagement initiatives and Personal Career Development
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Job Requirements

To be successful in the role, you should meet the following requirements:

- Bachelor's degree or equivalent experience
- Minimum of three years proven and progressive financial services and/or retail sales experience or equivalent
- Experience of managing Sales team of more than 6-10 +FTE in retail segment in banking or FMCG
- Proven ability in sales team leadership, people and resource management
- In depth understanding of products and operational procedures
- Knowledge and understanding of relevant risk/ compliant / audit standards
- Banking knowledge about WPB products would be added advantage
- Ability to strategize and plan for team. Ability to forecast and manage sales resources to achieving business objectives
- Excellent interpersonal and communication skills
- Effective sales leadership skills including coaching and sales activity management, on a team / one to one basis
- Planning and organizing skills
- Analytical skills
- Problem solving skills
- Complaint handling skills

Job Locations

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at:

You'll achieve more when you join HSBC.

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The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1,000-4,999 staffs
HR Department


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