Business Development Manager

Overall operation management

• Oversee day-to-day ICR HQ & Center operations to create smooth workflow and ensure established procedures are followed.

• Work with department leads to achieve ICR business operational goals.

• Identify areas for Center / HQ / FC Centered operational improvement and implement processes to enhance efficiency, reduce costs, and ensure quality.

• Work with HQ & Center Operation/ Sales / Marketing Leads by assigning tasks, setting performance goals, and providing ongoing and constructive feedback, coaching to deliver performance

• Manage resource allocation, including personnel, budgets, and tech in operation , customer services , HR , accounting , Academic & oversee sales development initiatives .

• Use key performance indicators (KPIs) and data analytics to create reports on the effectiveness of operations and to drive informed decision-making.

• Ensure compliance with regulatory requirements.

• Optimize the procurement process by establishing and maintaining strong relationships with vendors and suppliers.

• Develop mitigation strategies to protect operations and reduce disruptions.

• Managing projects related to process improvement, operational efficiency, and cost reduction.

Set up new centers

• Accountable to comply to Operation SOP, Selling SOP to set up new centre for facilities, system, & train well centre teams to use the system & comply to operation SOP

• Work with different supplier to fill up the operation facilities with efficient cost

• Understand well the knowledge of license need to obtain for new centre, liaise with legal agency to accomplish centre license

Market expansion

• Market survey of industry, competitor’s updates to improve ICR business

• Sales forecasting for new center, co-recruiting Center Managers with Sales Manager

• Planning budget & resources to run operation & sales team

• Bachelor's degree (B. A.) from four-year college or university

• At least 5 -7 years of relevant work experience & in senior Management role

• Excellent management & leadership skills

• Strong Sales Leadership Background; Sales Training & Coaching Skills

• Able to lead operation with hard skills & soft skills (CRM knowledge preferable)

• Good communication and interpersonal skills, must speak fluent English

• Analytical, with the ability to think critically and to problem solve

• Has the capability to work independently to execute tasks and projects with deadline

• Shows leadership and deep sense of responsibility

• Proactive and takes initiative to resolve issues and/or highlight challenges

• Able to operate with a high level of integrity and professionalism

• Needs to be familiar with the full suite of ICR Programs, ICR operating system and processes (training will be provided)