Business Development Manager

In this position you will…

…lead and manage key accounts and managing the relationship from whilst maintaining strong governance. You will also be responsible for developing and implementing strategic plans consistent with the Key Account’s mission in coordination with the company’s strategy to achieve revenue goals. You will own the relationship for bolttech, internally and externally.

You will be responsible for…

 Planning and aligning on long term and annual partnership strategies / goals
 Identifying and aligning target market segments for business development within the key account
 Developing a pipeline of initiatives and actively hunt for new opportunities within the key account and optimize existing initiatives
 Innovating as opportunity poses to leverage bolttech digital capabilities in delivering superior B2B and end customer experience for clients
 Deepening and widening Key Account relationship by understanding emerging and untapped opportunities and deliver new products or channels
 Managing the accounts and developing trust at all levels
 Acquiring a thorough understanding of key customer needs and requirements and ensure the expectations are managed
 Expanding our relationships by continuously proposing solutions that meet their objectives
 Ensuing propositions and services are delivered to customers in timely manner
 Serve as the link of communication between key account and internal teams
 Resolving any issues and problems faced by customers and deal with complaints
 Management of sales and service teams to deliver profitable growth
 Keeping up to date market trends and introduce appropriate action.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Customer focus
 Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results
 Regularly spends time personally interacting with customers; encourages, enables and empowers team to do the same


Collaborative
 Fosters effective team communication and dialogue based on integrity, identifies opportunities to gain consensus for team options, decision and outcomes
 Establishes a wide network and active partnerships. Motivates teams across the organization to collaborate to deliver mutually-beneficial outcomes across a diverse range of stakeholder interests.

Communication
 Highly proficient communicator; focused on interacting and listening to and synthesizing others’ ideas. Explains complex issues clearly and succinctly
 Shares accurate, timely information with the right people in an appropriate format for the audience

Impactful
 Translates strategic priorities, objectives and targets into goals for team. Provides frameworks for measurement.
 Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results

Adaptable
 Anticipates and is proactive in adapting own and team’s approach in response to changes in the strategic and/or operational direction of the organization
 Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.