Business Development Manager (Freight Forwarding)

Role & Responsibility:

• Generate new leads, acquire new customers, and drive business volume growth.

• Maintain and strengthen relationships with existing clients; ensure high service quality and timely issue resolution.

• Develop and execute sales strategies; conduct market research and prepare sales forecasts.

• Prepare and review shipping documents (B/L, invoices, customs declarations).

• Ensure compliance with local and international logistics regulations.

• Coordinate closely with customers, vendors, and internal teams for smooth shipment operations.

• Track shipment progress, update clients, and proactively handle any delays or problems.

• Prepare regular reports and propose improvements to enhance customer satisfaction and efficiency.

• Minimum 2 - 3 years of Freight Forwarding Sales experience.

• At least 1.5 years with the current employer.

• Strong understanding of freight forwarding operations and processes.

• Good English communication and writing skills.

• Proficient in MS Office; detail-oriented, fast learner, able to work under pressure.