Business Development Representative

Sales process and Customer relationship management

- Build, maintain and manage relationships with customers in the assigned portfolio by remote selling channels (as phone, e-mail)

- Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals

- Identify and pursue opportunities for cross-sell and up-sell to existing customers

- Identify potential customer issues and solve them in collaboration with the sales/trade/Customer Service/Finance teams

Business Development

- Perform outbound interactions (calls/e-mails) to potential, dormant and current customers

- Qualify customers' sales potential and plan activities to increase business

- Identify and develop leads and new customers

- Establish relationships with new customers and secure contracts with new customers to achieve targets

- Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities

- Promote ZIM added value services with the customers, including digital platforms (as myZIM)

Strategic planning and monitoring

- Follow and use sales best practice and tools

- Update customer information and interactions in CRM

- Monitor and report sales goals/targets/KPIs in line with company’s objectives

- Forecast sales activities and set personal/company goals accordingly

- Academic education: College degree in Business Management/ Marketing/ Logistics - preferred

- Experience in sales or marketing position with FFW/ocean carrier - preferred

- Working experience with FFW/ocean carrier – preferred

- Proficient in MS Office

- Excellent control of English (speaking, reading and writing)