Business Process Manager

*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through Vietnamworks, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/vn/articles/thoa-thuan-thong-bao-chap-thuan-xu-ly-du-lieu-ca-nhan/

KEY RESPONSIBILITIES

• Establish and maintain a framework to document, standardize, and align business processes with strategic goals.

• Analyze and map existing processes to identify inefficiencies, redesign “to-be” processes, and implement improvements.

• Lead process improvement initiatives, manage change effectively, and ensure smooth implementation across teams.

• Develop metrics to track process performance, maintain documentation, and ensure regulatory compliance.

• Work with all business units to drive process improvements collaboratively and support strategic transformation projects.

• Introduce new tools, automation, and emerging practices to enhance process operations.

• Lead the Business Process Office team, establish governance for process changes, and manage the portfolio of improvement initiatives.

• Promote a culture of process excellence, conduct training, and engage employees in identifying and implementing improvements.

• Support senior management with special projects, audits, and process-related insights as required.

• Strong understanding of BPMN (Business Process Model and Notation) standards

• Experienced in Business Process/Process Automation/Process Improvement/Project Management/IT BA positions.

• Open to all industries with a proven track record in end-to-end business process management.

• Experience with methodologies such as Lean, Six Sigma, or Kaizen is required.

• Proven ability to plan, organize, and execute multiple projects, familiar with Waterfall or Agile methodologies and tools such as JIRA.

• Continuous improvement drive, strong analytical mindset, and attention to detail.

• Fluent English communication.