Business Relationship Assistant

The Business relationship assistant will:

• Build and maintain relationships with clients and key personnel within the companies of our customers.

• Conduct reviews & surveys to ensure clients are satisfied with the company’s products and services

• Alert the cement team of opportunities for further business with existing and new clients

• Advise clients on all products and/or services the company offers, not just what they ususally buy from us.

• Achieve client relationship targets and sales KPIs as set by the cement team

• Escalate and resolve areas of concern as raised by clients

• Monitor the operations of the vessels being loaded or discharged by the clients in Vietnam

• Pass leads to Traders about any news in the market of new plants or clinker lines that are set up

• Liaise with internal departments, as needed, to ensure client needs are fulfilled effectively

• Liaise with agents and ports in Vietnam to collect all import/export data of commodities and report to Manager as needed.

• Report/monitor monthly export of clinker, cement, slag and import of gypsum etc. activities of to/from all Major ports in Vietnam

Education & Qualifications:

University degree in Business or related discipline

Experience:

• Minimum 5 years’ experience in client relationship management roles, gained in an international work environment in cement industry

• Demonstrated track record in building client rapport, and fostering valuable relationships with clients – that are mutually beneficial to clients and company

• Track record of generating revenues and profits

Skills:

• Excellent English (written & spoken)

• Strong communication and interpersonal skills

• Proactive, self motivated, with a can-do attitude

• Professional, with a strong work ethic

• Team player