Call Center, AnalystUrgent job

Negotiable 696 views - Expires in 4 days

What We Can Offer

13th payment
Healthcare for you and your family

Job Description

Report to: Manager, Call Center
Location : HCM
Role : Individual Contributor

The Opportunity:
We are looking for Call Center, Analyst who improve the quality of call center and standardize all inbound/outbound scripts with the purpose to give Customers better experience with AIA Vietnam.

Roles & Responsibilities:
• Handle In bound calls according to scripts (70-80 calls/day)
• Handle customer complains through Call Center
• Make Out Bound calls (if any)
• Manage and monitor the quality of hotline calls through QC
• Complete timely, clear, accurate report (if required)
• Follow up in progress call & update the status to related customer/department.
• Support to test Vitality systems
• Work with many vendors to check point & answer customer’s query relating to Vitality project.
• Handle any assignment from Team leader/Call Center Manager
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Job Requirements

• University graduate, preferably Social science
• Experience: at least 2+ years working experience in Customer Service/Call center/Complaint handling
• Strong and passionate customer services driven
• Good communication skills in both Vietnamese and English verbally & writing
• Good writing skill
• Have a good systematic mindset.
• Proactive, creative disposition to develop new ideas, good in problem solving skill.
• Good computer skills: Word, Excel, Internet, Microsoft Outlook
• Leadership Essentials: Determined business driver, Forward thinking entrepreneur and Caring mentor

Job Locations

14F, Saigon Centre 2, 67 Le Loi, District 1, HCM

About AIA Vietnam
AIA Vietnam is a member of the AIA Group, the largest independent publicly listed pan - Asian life insurance group. Established in February 2000, AIA Vietnam has successfully built a solid foundation for sustainable development with focus in training our talent resources of almost 1000 employees and over 20,000 agents working at 170 offices in more than 50 provinces in Vietnam.

Today, 18 years after its inception, AIA Vietnam has grown to be a trusted brand in Vietnam. AIA Vietnam serves the holders of over 850,000 policies across the country. For our outstanding achievements in the development of life insurance industry in Vietnam, we have received multiple trusted awards, including:
• Golden Dragon Award
• Certificate of Merit by the Prime Minister
• Trusted Products, Perfect Service award by Consumer choice
• Vietnam Best-known Brand
• TOP 100 Best Places to work in Vietnam
• “Trusted Brand 2015” award
• Certified "Great Place to Work®" period June.18 – May.19

Company Details:
Website: https://careers.aia.com/search/?q=&locationsearch=VN&utm_source=AIA.COM&startrow=1

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14/F , Saigon Center Tower 2, 67 Le Loi Street, District 1, Ho Chi Minh City, Vietnam.
500-999 staffs
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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