What We Can Offer

13th Fixed Salary, yearend bonus, 15 annual leave, private Medical Insurance for self and dependents

Job Description

• Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
• Set up and handle customer complaint managements to ensure the customer satisfaction
• Manage day-to-day business issues in Support Center and liaise with customers where appropriate to ensure customer issues are properly resolved and customer satisfaction.
• Ensure all operation tasks of Support Center such as training and coaching for all agents, enhancing employee engagement, ensuring call service and system running smoothly
• Planning and arranging resources for every working shift to meet the requirements of customers and the KPI
• Preparing reports for upper management levels
• Identifying and analyzing customers’ needs to give tailored solutions
• Discovering customer’s financial needs to have a suitable recommendation
• Generate customer loyalty through strong knowledge of key products and services.
• Supporting new joiners as mentor/buddy/trainer.
• Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns.
• Undertake call-sampling check and call quality coaching of support center agents.
• Work with relevant stakeholders for Support Center related issues
• Perform all administrative job and follow up action required related to pending cases
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Job Requirements

• Degree in Banking/Finance/Business
• Approximately 2-3 years of relevant experiences with Support Center/ Call Center and team management
• Experience in managing Training QA, handling complaint is required to be successful in this role.
Technical/Functional skills
- User Acceptance Testing
- High competence in understanding and meeting customer’s needs
- Identifying and analysing customers’ needs to give tailored solutions
Personal skills (Soft Competencies [Core/Leadership])
- A careful and hard working person displays patience and empathy.
- A highly organized and hard-working individual.
- Open mind and easily to connect with colleagues
- A knowledge expert to teach/mentor others.

Job Locations

177 Hai Bà Trưng, Quận 3, Thành phố Hồ Chí Minh, Việt Nam

As the fifth largest banking group in ASEAN, we have around 37,000 staff in 15 countries across ASEAN, Asia and beyond. CIMB Investment Bank provides market-leading conventional and Islamic financial advice for a tailored delivery of banking solutions to our clients. We have structured and executed award winning deals which showcase our ability to innovate and help our clients achieve their goals. CIMB also has an extensive retail banking network of around 850 branches serving more than 13.5 million customers. Beyond ASEAN, we also have presence in China & Hong Kong, India, Sri Lanka, Korea, the US and the UK.
CIMB Bank Vietnam is a subsidiary of CIMB Group. In Vietnam, CIMB Bank is headquartered in Hanoi, offering a wide range of banking products and services to individuals, businesses and corporations. CIMB Bank Vietnam draws on a strong ASEAN base and a commitment to excellence to help our customers build a strong and sustainable financial future.

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HCMC
100-499 staffs
Recruitment Team
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.