Call Center Inbound - Team Leader

Call Center Inbound - Team Leader

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 288 lượt xem - Hết hạn trong 13 ngày

Các Phúc Lợi Dành Cho Bạn

Social insurance & Health care insurance
Training and Development

Mô Tả Công Việc

- Responsible for daily supervision of a Inbound service team including work & attendance monitoring in accordance with organization policy.
- Monitor & approach on agent and team performance in both service quality and quantity.
- Ensure service delivered to customer meet the standard requirement and strictly combine with procedure.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Identify agent and team performance related issues, develop action plan for improvement, implement corrective action.
- Schedule and organize team meeting, team activities.
- Attend required meeting, training from higher levels.
- Promote the company values through both behavior and attitude, including being an advocate for team members.
- Ad-hoc tasks if required from management levels.
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Yêu Cầu Công Việc

- Bachelor degree in Banking related fields.
- Working experience in Banking Contact Center (at least 2 year).
- Having management experience.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow each items to completion.
- Strong communication skills, both written and verbal.
- Ability to mentor, coach and provide direction to team.
- Able to work in shifts and overtime when business requiried.
- Disciplines and high commitment to work.
- Positive and can-do attitude.

Địa Điểm Làm Việc

105 Tôn Dật Tiên, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Nam
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Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.
We were the pioneer in Vietnamese potential market by establishing Shinhan Bank Representative Office in 1993. Two years later, we opened Shinhan Bank Hochiminh Branch. Our big milestone was marked in Nov 2009 with the opening of the first 100% foreign owned bank, named Shinhan Vietnam Bank. November 2011, Shinhan Vietnam Bank merged & acquainted Shinhan Vina Bank to become Shinhan Bank Viet Nam. The Head Office is located in Ho Chi Minh city, and 14 branches are in Ho Chi Minh, Ha Noi, Bac Ninh, Dong Nai and Binh Duong, Hai Phong, Thai Nguyen.

If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post:

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Empress Tower, 138-142 Hai Ba Trung Street, Da Kao Ward, District 1, HCMC
500-999 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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