Call Center Staff (Yêu Cầu Tiếng Anh + Có Trợ Cấp Ca Đêm, Vietnamese Only)

Yescom USA’s Customer Service Team is looking for enthusiastic, attentive, and highly motivated problem solvers who are passionate about creating an innovated customer experience and building strong relationships with our customers. This position plays a vital part in the overall customer experience the company offers.

If you are a person who loves small talk and have a passion for helping others, this position is for you.

We are looking for people who:
● Fluent and articulate verbal communication skills in American English are a key requirement for this position.
●Exceptional active listening skills, with the ability to truly understand our customers' needs.
●Ability to clarify information, researching every concern, and providing effective solutions and/or alternatives while adhering to all company policies and procedures.
● Ability to effectively manage time and prioritize tasks to accomplish multiple objectives simultaneously.
●Efficiently handle both inbound and outbound calls, ensuring timely and effective communication with customers
● Positive experience through live chat communication, phone calls, and emails.
● Utilizing ERP System, CRM System, Shopify, Knowledge Base, and other tools appropriately.
● Boost customer loyalty by offering a proper experience over the phone.
● Seize opportunities to upsell products or service when they arise.