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Mô Tả Công Việc
2. Answering team member questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
3. Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
4. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Yêu Cầu Công Việc
2. At least 3 years' experience in technical support, familar with CCTV products;
3. Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems;
4. Exceptional communication and presentation skills; customer service skills and awareness.; work well under pressure.