Call Center - Technical Support

Negotiable 1134 views - Expires in 2 days

What We Can Offer

Year-end Bonus based on performance
Full Insurance benefits under Labor Law, cover Social Insurance in probation
Annual company trip; teambuilding activities

Job Description

*** MAIN ROLE:
At MSI, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for highly skilled call center representatives to join the Notebook team (MSI Laptop). The ideal candidate is a quick learner who can understand products and absorbs information quickly.
He or she will be handling a variety of important supportive tasks, providing answers, insights, instruction, etc. As the voice of our company, the call center rep must possess excellent communication and interpersonal skill, and enthusiasm for helping consumers and driving satisfaction.

*** RESPONSIBILITY:
- Obtain customer information by answering end-user questions from telephone calls /mail /FB/ LINE or forum posts
- Verify information, determine eligibility by comparing client information to requirements.
- Receive and answer customer feedback or queries about the company’s product/ service.
- Handle customer and sellers’ complaints.
- Provide product/ service information or promotion program.
- Support on the process of repair service and warranty.
- Consult and instruct customers on laptop hardware problems/ troubleshooting of the operating system.
- In charge of customer service related KPIs
- Ensure operation support is provided and smooth running of daily processes to meets service commitment and customer requirement
- Ensure to follow all technical and company service processes
- Implement operational strategies for customer service management
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Job Requirements

- 1+ years of call center/ after-sales service related experience is required; IT product and gaming background is preferred
- Must have knowledge of computer/ laptop disassembly and components
- Language Requirement: English (Internal training for Call Center is in English)
- Personality Traits: Optimistic, high-EQ, patience
- Customer-oriented; Service mindset and skills.
- Consulting on-phone skills, fluently speaking, problem/complaint solving skills.

***BENEFITS:
- Year-end bonus based on performance.
- Extra year-end bonus based on company’s business result.
- Good and transparent insurance benefits under Vietnam Labor Law, cover Social Insurance in probation.
- Phone allowance.
- Free snacks/ drinks in the office.
- On-going professional development and career path.
- Annual company trip; teambuilding activities.

Job Locations

8th Floor, 99 Nguyễn Thị Minh Khai, Bến Thành Ward, Dist. 1, HCMC

Who We Are

MSI - Micro Star International Vietnam
MSI is a world leader in gaming, content creation, and AIoT solutions. Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface, and design aesthetics, MSI is a leading brand that shapes the future of technology.
For more product information, please go to https://www.msi.com.

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Company Location

8th Floor, 99 Nguyễn Thị Minh Khai, Bến Thành Ward, Dist. 1, HCMC

Company Size

10-24
staffs

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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