Cantonese Speaking Customer Services Officer

MediConCen Limited 醫結有限公司

https://www.mediconcen.com.hk/

Established in 2018, MediConCen is a Hong Kong-leading InsurTech company, awarded in numerous local and international competitions. MediConCen is the first in Hong Kong to utilize blockchain and AI technology to provide clients with seamless and automatic experience in insurance claims. MediConCen partners with various insurance companies and more than 1,200 doctors in Hong Kong, including western medicine clinics, physiotherapy centers, Chinese Herbalist clinics, dental clinics and others. To further enhance our business, we invite an experienced talent to join our team. Applications are now invited for the following post:

Key Responsibilities

• Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes.

• Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms).

• Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings).

• Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction.

• Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation.

• Undertake any ad-hoc tasks assigned by the manager to support team operations and business needs.

• Degree holder in a related discipline (fresh graduates are also welcome).

• Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively.

• Good command of English and Chinese for professional written communication (e.g., emails and messages).

• Strong administrative skills, including proficiency in Microsoft Office.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment while handling ad-hoc requests flexibly.