Card Operations Process Centre Senior Officer - Application Processing

Job Responsibilities

Prescreening

• Perform pre-screening of application forms and the supporting document to ensure all information and documents required to process the application are completed.

• Ensure alignment with our internal onboarding process and UOBV policies before DE/Verification processed

Data Entry

• Perform key in customer details on applications form to UOBV system accordingly.

• Verify accuracy of data inputted by vendor staff

• Highlight and correct discrepancies, escalating issues where needed

• Maintain daily/ weekly quality; attendance; volume processed reports

Verification, Filling and Archiving

• Applicant employment verification including email verification and Field inspection as UOBV requirement.

• Applicant phone verification

• Quality Assurance of telephone verification conducted.

• Sorting, filling, and reconciliation of customer application and supporting documents.

• Preparation of boxes for Crown pickup

• Other associated support task related to managing documents/letters/ mail/ daily report, etc.

• University degree (BA) required

• At least having 3 – 5 years of experiences in Card and Unsecured Lending Operations via Payment/Banking/Fintech organizations (Card/Loan onboarding, maintenance, regulatory reports preparation, etc.)

• Strong attention to details, ability to work under pressure and knowledge of screening role in unsecured products

• Vendor performance management and process new and renewal contract

• Good at communication, negotiation, problem-solving, project management

• Proficient in Microsoft Excel, Word and SharePoint

• VBA/ Macro skills are a plus

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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