Card Operations SpecialistUrgent job

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What We Can Offer

13th Salary Fixed and KPI Bonus.
PTI Health Care
15 annual leaves

Job Description

1. Work with departments, Card organizations and partner bank to solve complaints/inquiries and handle relevant tasks:
- Manage billing disputes (chargebacks) related to credit card.
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Contact with customer to resolve customer’s inquiries and concerns via all channel.
- Follow up card delivery status and send message to customers.
- Process payment invoices with partners.
- Make sure all requests from Customer are solved within SLA
- Follow-up the Cards System/Gateway implementation and get trained on it
- Provide Helpdesk support and resolve problems regarding system or hardware
- Other related duties requested by line manager

2. Participate company projects to develop of product, process and system
- Participate in system setting and testing
​- Participate in new or renew Company projects, CS procedures
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Job Requirements

1. Experience
- 01 year experience in processing chargeback disputes of Credit Card
- Have knowledge about Card operations, credit card system and processes

2.Skill
- Communication skills, good customer service
- Computer (Word/ Excel)
- Work well independently but must also work as part of a team

Job Locations

20 Nguyen Dang Giai, Thao Dien Ward, District 2
View full Company Profile

Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers.
Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide.

In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide.

With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide.

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Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
5,000-9,999 staffs
HR Department
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

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