What We Can Offer
- Manage billing disputes (chargebacks) related to credit card.
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Contact with customer to resolve customer’s inquiries and concerns via all channel.
- Follow up card delivery status and send message to customers.
- Process payment invoices with partners.
- Make sure all requests from Customer are solved within SLA
- Follow-up the Cards System/Gateway implementation and get trained on it
- Provide Helpdesk support and resolve problems regarding system or hardware
- Other related duties requested by line manager
2. Participate company projects to develop of product, process and system
- Participate in system setting and testing
- Participate in new or renew Company projects, CS procedures
- 01 year experience in processing chargeback disputes of Credit Card
- Have knowledge about Card operations, credit card system and processes
- Communication skills, good customer service
- Computer (Word/ Excel)
- Work well independently but must also work as part of a team