Care Activation Manager (Trưởng Phòng Chăm Sóc Khách Hàng)

Care Activation Manager (Trưởng Phòng Chăm Sóc Khách Hàng)

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Các Phúc Lợi Dành Cho Bạn

Bonus & Salary increment 2 times per year
15 Days
annual & quarter awards

Mô Tả Công Việc

Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
From AI-personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for amazing global talents to scale Geniebook exponentially across Southeast Asia, and we have many exciting roles opening up across a wide range of functions.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
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Reporting line
Report to: Regional Growth Director

JOB DESCRIPTION:

Develop care to sales processes that drive add-on sales, renew sales, referral sales
Mapped out a performance improvement plan for care to sales individuals
Manage objectives setting, care to the sales target, and learning advisor team’s performance monitoring.
Recruit, retain and build strong learning advisors to deliver monthly, quarterly, and yearly KPIs.
Focus on generating and converting referrals leads to revenue from all sources of current customers.
Maximize conversion rate, hit the target, and deliver revenue growth per company plan by successfully managing and motivating the learning advisor team.
Develop care to sales innovation ideas, designing and implementing strategic care to sales plan that expands the company's customer base and ensures its strong presence while fully aware of new products and competition status.
Research and test new care to sales channels (Autosales, outsource, etc.), develop respect to sales management tools (CRM system, centralized management system, etc.)
Training, coaching, and developing team
Manage to recruit high-performing learning advisor individuals
Manage any other ad hoc assignments given from time to time
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Yêu Cầu Công Việc

Minimum 4-5 years experience as care to a sales person in B2C and B2B
Minimum 4-5 years experience in respect to a sales leadership position in Education
Excellence in communication and interpersonal skills.
Fluent in English
We have a proven track record in driving the care to sales process from plan to close.
Driven and motivated to achieve results.
Excellence in training and coaching and motivating learning advisors force
Excellence in presentation, reporting
Working schedule ( freely to choose shift )
Three weekdays: Shift 1: 9 am – 6 pm and Shift 2: 12 noon - 9 pm
Sat and Sun: Shift 1: 9 am - 6 pm and Shift 2: 12 noon - 9 pm
Able to travel
Dynamic and willing to scope with start-up business environment

Địa Điểm Làm Việc

Tầng 3, Cao ốc văn phòng Vimedimex, 246 Cống Quỳnh, Phường Phạm Ngũ Lão, Quận 1, Thành phố Hồ Chí Mi

Về Chúng Tôi

Learn Smarter.
Do Better.
Founded in 2017, Geniebook is a Singapore-based leading EdTech company with a purpose to accelerate students’ learning a thousand times faster with personalisation and innovations. We offer a suite of online learning solutions for Primary to Secondary School students that includes our signature AI-personalised worksheets and LIVE classes with our teachers - all designed to maximise improvement and spark joy in learning.
Since our early beginnings as a learning center 14 years ago, our founders have believed every student deserves an opportunity to receive a world-class education personalised to them so they can grow to become confident learners and contributors to society. This same belief continues to spur all of us at Geniebook on to help students learn smarter and do better with the best of technology and learning pedagogies.
Today, Geniebook is a familiar name serving over 220,000 users regionally and houses a diverse team of over 200 talented people across our offices in Singapore, Malaysia, Indonesia, Vietnam and globally. Whether you are an experienced educator, tech wizard, data expert, designer, go-getter or someone who cares deeply about the future of education - we welcome you!
We are looking for passionate and self motivated talents to join this fast growing startup and make an impact in shaping the company that drives innovation in the education industry!

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Hình Ảnh Văn Phòng

Địa Điểm Công Ty

null

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

Talent Acquisition Team

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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