Case Manager - 100% Remote, Contractor

Pacston & Partners is seeking junior-level experienced case specialists to remotely co-work with our teams based in multiple Asian and North American countries. The work and communication will be carried out in 100% written English. Strong English reading and writing literacy is required.

The main responsibilities of a Case Manager include:

- Replying to clients’ inquiries and providing instructions on submitting application documents

- Assisting clients to complete their individual case processing plans and ensuring deadlines are met

- Communicating with clients and other teams through writing messages in English

- Thoroughly reviewing documents submitted by clients and providing appropriate advice on their cases and queries

This is a full-time contract-based and 100% remote position. You'll need to use your own device (computer) with a stable internet connection. The job will require MS Word program installed on your work device (computer).

Working hours: 8:00 AM to 5:00 PM (Mon-Fri, Indochina Time)

Salary: 18,000,000 VND - 20,000,000 VND per month

How to apply:

Please visit our recruitment portal and register an applicant account.

https://apply.pacston.com/

Please submit your English .pdf resume, select the role 'Case Manager' and proceed to complete our online screening tests. Test reviews will be conducted within 5-7 days. Candidates who pass the screening tests will be contacted by Pacston's hiring team for the online interviews.

Qualifications & requirements for the role:

- 1-3 years of experience in paralegal, documentation or customer service (preferred)

- Bachelor's degree (or above) in Liberal Arts or Law major (highly preferred)

- Excellent English writing and reading skills (IELTS 7.5/ TOEIC 950/ TOEFL iBT 100 or above/ equivalent)

- Strong attention to details

- Strong time management skills

- Strong analytical and reasoning skills

- Strong computer literacy, familiar with MS Office Suite

- Strong client service professionalism

- Remote working/ studying experience (preferred)