Center Manager

Center Operation, New students recruitment and Customer Service Management: (80%) ● Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage…). ● Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation. ● Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners ● Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping. ● Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s). ● Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses ● Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions. ● Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events. ● Conduct parent orientation counseling ● Conducting interviews and entrance exams with prospective students ● Plan, conduct and manage attendance, learning progress, end-of-course result ● Being accountable for student re-enrollment and customer service at the center. Team Management and other Admin Tasks (20%) ● Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place. ● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses. ● Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives. ● Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff. ● Ensure center and staff adherence to relevant government regulations, code and law. ● Assure consistent levels of student and staff satisfaction. ● Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.

● Minimum Bachelor Degree with at least 5 years’ working experience in education sales and/or service industry, with at least 2 years in management. ● Strong focus on setting standards in sales consultation and customer service quality. ● Strong customer service mindset, strategic thinking, data-driven decision making, results-driven in achieving student enrollment, sales target and service KPIs. ● High moral ethics and professional appearance. ● Excellent leadership to train, coach and mentor center staff as well as communication to manage complex working relationships. ● Excellent MS Office (especially Excel and PowerPoint), reporting and analytical skills. ● Good agility and willing to travel around and outside HCMC