Centre Manager

1. Centre performance:

▪ Propose the annual financial budgets including new sales, revenue, overhead costs and contributions;

▪ Together with TLM, propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc

▪ Propose plans and actions in order to achieve the approved annual budgets and targets.

2. Centre operations:

▪ Property management

- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;

- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

- Maintain ILA standards inside and outside the building: visual, billboard, posters, noticeboard;

- Responsible for appropriate forecast and ordering of books and materials for centre use.

▪ Human Resources

- Recruit and select staff

- Train and coach staff

- Develop staff

▪ Administration

- Follow relevant regulations, code and law of the government;

- Work with local authorities.

▪ Operations

- Follow the company policies, procedures, regulations, document and reporting systems

- Maintain the company standards

- Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.

▪ Academic involvement

Work with the Academic Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff.

- Non-financial budgets

- Scheduling

- Teachers issues, if any

- Events

- Others where appropriate

3. MRK

- Understand the market and organize events to achieve monthly, quarterly and yearly sales target

▪ University graduate

▪ At least 3 years’ experience at management level in a foreign invested company

▪ Understanding of local and foreign educational systems

▪ Strategy planning skills

▪ Good management skills

▪ Strong sales and customer service focus

▪ Excellent organizational skills

▪ Excellent interpersonal and communication skills

▪ Good presentation and persuasive skills

▪ Training, coaching and delegating skills

▪ Fluent in both English and Vietnamese

▪ Work on shift and/or weekend