Centre Manager/ Relationship Manager (in My Tho City)

Centre Manager/ Relationship Manager (in My Tho City)

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What We Can Offer

Attractive Incentive Package
International Insurance
Discount English fee

Job Description


Performance KPIs
Sales: 40%
Re-Sales: 40%
Revenue: 20%

1. Planning
- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales
- Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
- Weekly and monthly sales and re-sales planning
- Monitor sales and re-sales performance daily
- Monitor conversion rate (visitors – placement tests- sales) daily
- Follow up bookings daily
- Review sales and re-sales performance weekly and set plans for the upcoming week(s)
- Cooperate with other training centres to maximize sales and re-sales for the company
- Monitor telesales activities at centre
3. Customer satisfaction
- Customer service
- Monitor sales and care team in their customer care tasks to make sure the services are professional
- Handle customers’ feedbacks/complaints
- Verify customers requests relating to saving fee, class transfer, refund, etc
- Verify special offer or discounts
- Propose events, activities for centre when necessary
- Support in events organized/planned by the company
- Coaching and training
- Conduct Workshop/Training for sales and care team
- Sales and Care development
4. Centre Operation
- Observe/ monitor to make sure EP’s performance is accurate and professional
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
- Check ERP system to make sure every process is applied correctly
- Arrange staff working schedule
5. School contract
- Visit school to build relationship
- Monitor school contract to make sure deliver good service to the students
- Follow up payment at school
6. Marketing
- Local MRK
- Prepare and organize all local marketing event at centre
- ELT activities
- Support all ELT activities at centre
7. Reporting
- Complete reports: weekly, monthly or as required
- Verify weekly monthly new sales and re-sales report
- Verify Non-standard Working Hours Report
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases
- Corporate report
- Verify weekly and monthly ILA account report
8. Regional Centre Director’s Delegation
- Support Regional Centre Director in centre performance financial KPIs: new sales, revenue
- Support Regional Centre Director in cost control: utilities, paper, stationery, resources
- Work with HO departments and training centres, when necessary
- Work with local authorities, landlord, schools, clients, when necessary
9. Account management
- Assign account to EP
- Monitor all account at the centre to ensure good service
- Manage account lost of each EP
- Transfer account on time if any issue happened

- Competitive salary + Sales bonus + Reward programme
- Premium Health Care Insurance
- Up to 90% discount for learning English at ILA for employee and family
- Professional working environment with more than 20 years of operations
- On-going professional development & training programmes
- Support from an experienced and dedicated management team
- Many engagement events throughout the year
Read full Job Descriptions

Job Requirements

- University degree
- Experience in working in administration and customer services. Sales experience is preferable
- At least one year experience in supervision position
- Good leadership and management skills
- Good analysis & problem solving skill
- Be able to well manage and organise the job
- Be careful and details
- Training, delegation & coaching skill
- Basic knowledge in finance
- Good communication skills both in English and Vietnamese
- Good MS Office skills (Word, Excel, Access…)

Other requirements:
- Be able to work on shift
- Be able to travel to other centres as request

Job Locations

Vincom Mỹ Tho, Đường Hùng Vương, Phường 1, Thành phố Mỹ Tho, Tien Giang, Vietnam

ILA Vietnam is a foreign-owned educational and training company. We offer a broad range of educational programmes and services, including:
• English language programmes for children and adults
• International exam preparation
• Maths
• Teaching Training
• Corporate training
• S.A.T

Read full company information
146 Nguyễn Đình Chiểu, Phường 6, Quận 3
1,000-4,999 staffs
HR Department


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