Chatbot Training Specialist (Work Remotely)

Job Descriptions: • Chatbot Localisation: Replicating contents from various markets and tailoring it to fit local languages and preferences. • Monitoring: Conducting daily health checks to ensure its smooth and optimal functioning. • Chatbot Training: Training the chatbot to understand natural language, intent recognition, and entity extraction to improve the chatbot's accuracy, using machine learning and NLP. • Content Curation: Updating the chatbot's knowledge base with current and accurate information. • Quality Assurance: Regularly evaluating and refining the chatbot's responses to maintain accuracy and efficiency. • Reporting: Preparing chatbot reports, analyze data and identify areas for improvement • Committed learner: Stay up to date with latest AI and the chatbot tech and trends, and apply them to our chatbots.

Job Requirements: • Minimum 2 years of working experience in e-commerce/BPO customer service, quality assurance or customer operations. • Experience in chatbot training is a huge plus. • Passionate about learning chatbot and AI tech. • Detail-oriented with a focus on accuracy and consistency in training data and content. • Strong analytical and problem-solving skills. • Exceptional written and verbal communication skills to curate contents and work with cross-functional teams. • Adaptability and willingness to learn and implement new technologies and methodologies. • Proficient in English and Vietnamese.