Chief Revenue Officer (CRO)

Title: Chief Revenue Officer

Department: Growth

Job Level: C-Level

Report Line: CEO

Peers: CTO, Head of Delivery, CoE Leads

Subordinates: Marketing Manager, Business Development Manager, Partnership Manager, Growth Specialist

Hiring Purpose: New Hire – Build Revenue Operation Engine

Working Time: 9:00 – 18:00, Monday – Friday

Working Location: HCMC (On-site)

Salary Range: Negotiable (Base + Performance bonus)

1. Firm Revenue Ownership

Directly accountable for:

• Total revenue and revenue growth

• Gross profit and margin quality

• Net Revenue Retention (NRR)

• CAC, LTV, and payback

• Forecast accuracy (quarterly and annual)

2. Growth System Architecture & Operation

Design, operate, and continuously evolve the entire revenue engine, including:

• Corporate & Product Branding

• Demand generation (brand, content, performance, partnerships)

• Sales motions (new acquisition, expansion, renewal)

• Partnership (co-branding, co-hunting, co-serving)

• Account growth and customer lifecycle management

• Pricing, packaging, and discount governance

• Go‑to‑market for new offerings (platform, OAAS, consulting, AI‑driven products)

3. Revenue Operations & Intelligence

Own end‑to‑end RevOps:

• Pipeline architecture

• Forecasting logic

• Pricing models and approvals

• Incentive and commission design

• Revenue data integrity

• Outcome and unit‑economics modeling

• Revenue and NRR dashboards

• Early‑warning diagnostics across the funnel

• CRM Management & Utilization

4. Cross‑Functional Integration

Act as the integrator across the company, ensuring alignment between: Growth, Sales, Pods, CoEs, Platform, Finance, Back Office

5. Organization, Talent, and Standards

Build and continuously upgrade the growth organization, including: Growth marketing; Business development/sales; Partnerships; Client Renewal, Client success and expansion & RevOps.

6. Strategic Evolution

Lead the company’s revenue evolution toward: Subscription and outcome‑based models; Platform‑driven growth; Global GTM expansion (SEA, US/EU).

Experience

• 12–20+ years in growth, revenue, consulting, or tech‑enabled services

• Experience in managing the Revenue of 1000 Bil+

• Experience in managing 2-50 Sales, 2000+ Clients

• Proven ownership of revenue numbers, not just functions

• Experience building multi‑motion GTM systems

• Lived through at least one major business model transformation (services → product / platform / subscription)

Strong backgrounds include

• Tech‑enabled services

• Consulting or advisory firms

• SaaS + services hybrids

• Platform businesses with complex GTM

Capabilities

• Systems thinker: understands feedback loops, leverage, and compounding

• Data‑literate: Highly data-literate, able to translate funnel metrics and unit economics into clear growth decisions and operating discipline.

• Executive muscle: can challenge strong peers and the CEO constructively

• Mentally tough: calm under pressure, numbers do not scare

• Hands‑on when required: CRM, pricing models, deal reviews

• Strategic partnerships and VIP / enterprise-tier clients

• Outcome‑driven, not effort‑driven

• Comfortable with ambiguity and imperfect data

• Willing to say “no” to bad revenue

• Long‑term oriented but execution‑sharp

• Motivated by building something durable, not personal optics

Cultural & Leadership Traits

• Outcome-oriented

• Comfortable being challenged by CEO, Head of Delivery, CoE Leads

• Highly data-literate

• Curious about AI, systems, and platforms

• Calm under pressure, high standards