Chinese Speaking Customer Service

Main Job Responsibilities:

• Liaise with customer and carrier/Agent in relation to booking shipment, SI submission, VGM submission, BL confirmation, collection BL from carrier, and courier BL to customer.

• 与客户和承运人/代理人就预订装运、SI 提交、VGM 提交、提单确认、到船公司领取提单和快递提单给客户。

• Work efficiency of the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents.

• 根据每票货物的时效要求及时监控进展并更新给客户或代理商

• Ensure timely and accurately data entry into the system， responsible to close shipments and filling.

• 确保及时准确地将数据输入系统，并及时完成归档。

• Monitor payment receive from customers and agents before shipment collection or release. Raise payment request on shipment charges.

• 在收货或发货前做好应收应付管理，在系统里提交付款申请。

• Communicate and build good rapport and keep relationship with customers, liners, co-loaders and agents.

• 与客户，船公司，订舱口以及代理商建立良好的沟通并保持良好的工作关系。

• Assist sales in providing feedback on business progressing to customers

• 协助销售给客户提供业务进度的反馈。

• Timely responding and resolution of issues, escalation, and complaints

• 及时响应和解决问题、升级和投诉。

• Basic understanding of operation process flow of international freight forwarding

• Good verbal and written communication skills and interpersonal skills.

• Ability to multitask and prioritize daily workload

• Result oriented, process driven, self-discipline, well groomed

• Education – Diploma and above

• Computer literacy – MS Office, Excel, Power point

• Language skills: Good in both of Chinese and English