Chinese-Speaking Customer Support Executive | Global Tech Environment | Up to 24M+

OVERVIEW OF MICROSOFT AZURE

Are you passionate about helping others and have a deep understanding of Microsoft Azure?

Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.

Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsoft’s global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance.

YOU WILL:

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

OUR IDEAL CANDIDATES:

Must Have:

• Open to Freshers & Non-Tech backgrounds – must meet one of the following language criteria:

a. Fluent in Chinese (equivalent to HSK5 or above), with the ability to read English documents and basic English communication skills.

• Priority given to candidates with customer service experience or a strong customer-oriented mindset.

• Willingness to work in shifts and work night shifts

• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

• Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.

WHY US?

• Salary ranges (Gross): From 19,000,000VND++ for Chinese language line

• Salary at 100% during the probationary period

• 90% contribution of the gross salary to social insurance

• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance

• 20 days leave (12 days of annual leave and 8 days of sick leave)

• Training will be offered

• Full working equipment will be provided Annual Health Checkup

• Activities: Birthday party, Employee engagement activities.

OTHERS:

• Working location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City

• Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest