Chuyên Gia Phát Triển Năng Lực/ Expert, Capability Development

Job Purpose

The job holder is repsonsible for developing and implementing capability development activities in the Frontlinethrough:

1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment,appointment guidelines, and capacity asssestment process

2. Developing and implementing training programs (10-20-70) for Frontline

3. Guide/design training materials, including products, programs, and campaign training materials

4. Planning and implementing capacity assessment of Frontline

5. Become a Business Coach

Key Accountabilities

1. Capacity Development

- Capacity development for the Frontline

- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessarycompetency framework, training roadmap for Frontline

- Develop JD, JS for Frontline

- Coordinate with Human Resources department to monitor and evaluate actual capacity against thecompetency framework requirements.

- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required forthe position consistent with business objectives (including management positions in Business Banking Center)

- Design and implement professional training programs for the Frontline under RACI with HR

- Conduct productivity improvement programs, coaching and mentoring to enhance frontline's productivity andsales

- Set up and manage the implementation of human resource development programs such as successionplanning, reserve director, trainee management...

2. Training on customer experience / Product / Solution / Customer Journey

- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annualtraining budget for the positions of Frontline

- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment,appointment/rotation to ensure that the capacity is met according to position requirements.

- Generate documents and implement trainings on customer experience / Products / Solutions / The responsivecustomer journey to ensures that the needs of customers and business are met.

- Implement training and provide professional trainers according to RACI with LnD HR.

- Report periodically and/or at the request of the Chief of Division on the progress of capacity development.

- Other tasks assigned by the management level.

- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration

- Priority to have a master's degree or higher

- Minimum 8 years in the position related to financial analysis / credit / market research, marketing of financeand banking

- Prioritize work experience related to corporate customers

- Mimimum TOEIC 650 or equivalent