Chuyên Viên Sản Phẩm/ Product Specialist

• Technical Support:

o Responsible for product and spare parts installation, repair and maintenance of faulty system;

o Provide technical support in the commissioning, operation, reprogrammings, maintenance and de-commissioning of medical equipment;

o Monitor the Preventive Maintenance program to ensure minimal disruption to operations and to ensure that medical equipment is safe for use at all the times

o Respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline.

o Attending to daily service requests, breakdowns and provide service support;

o Ensure that all scheduled servicing and reactive maintenance tasks are completed on time and in full;

o Assist experienced technical specialists during surgeries and implants of CRM devices, providing troubleshooting and technical assistance.

o Support field clinical investigations in assigned institutions, ensuring completion of necessary documentation.

o Provide on-call support as needed for surgeries, reprogrammings, troubleshooting, follow-up enrollments, etc., on evenings and weekends.

o Contribute to a safe working environment and proactively identify and deal with issues depending on severity;

o Comply with Quality System requirements, instructions relating to health and safety at the workplace;

o Understand and adhere with Principals’ applicable compliance, code of conduct policies & procedures.

• Educational Support:

o Participate in the development and delivery of training programs for physicians, hospital personnel, and office staff on technical matters relating to CRM devices.

o Assist in conducting and/or coordinating educational events and workshops.

• Sales Support:

o Collaborate with sales representatives to identify sales opportunities and support the sales process.

o Provide technical expertise and product knowledge to assist in closing deals.

• Customer Service:

o Build strong relationships with customers, including cardiologists, electrophysiologists, and nurses.

o Respond promptly to customer inquiries and requests, ensuring timely resolution of issues.

o Provide technical support and assistance for device implants, programming, and follow-up care.

• Bachelor's degree in Electrical Engineering, Biomedical Engineering, or a related field.

• Knowledge in Information Technology and/or a wide range of medical product

• 1-2 years of field experience in the medical industry would be an advantage

• Be able to read English technical documents.

• Strong technical aptitude and a desire to learn about medical devices.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Able to perform shift and standby duties

• Strong organizational and time management skills.

• Proficiency in Vietnamese and English is essential.

Preferred Qualifications:

• Relevant coursework or experience related to medical devices or healthcare.

• A passion for technology and a desire to make a positive impact on patient care.