Claims & KBS Support Manager

The key role is to lead the planning and execution of technical claims program for Homecare VN:

• Develop and substantiate the product claims & communications within local regulatory frameworks

• Lead content creation for KBS (Knowledge Based Selling) to be landed onto the market

• Be champion of competitor intelligence on potential competitor moves and provide guidance as R&D points of view on competitor claims.

Main Accountabilities

• Manage end-to-end product claims processes including claim substantiation, documentation, and validation in compliance with the local regulatory and the internal claim guidelines.

• Design and conduct the completion of claim associated product testing - Appraisal lab test, Sensory test, delivering on time and embeded the project workplan

• Translate science information and consumer insight into product claims and demos to maximize the impact of technology opportunities for the business

• Collaborate with marketing, R&D, legal and regulatory teams to align on product messaging and claims

• Provide the robust data for technical measurement, consumer research to support FDA registration, and Censorship submission

• Create and generate KBS focusing Social first to maximize the product story and technology impact to support the launch and market activation

• Participating in KBS event as R&D representative

• Monitor competitor products and analyze competitive claims to identify gaps and opportunities

• Manage the competitive challenges & defenses and consumer complaints that work closely with legal, regulatory, R&D and marketing teams.

• Partnership with external institutes and university for product testing

• At least Bachelor’s degree in science, consumer science, sensory science

• A minimum of 3 yrs experience in R&D Claims/CMI/Product/TPL roles, with strong focus on understanding of consumer and product journeys

• Experience in Claims and product communication development is preferred

• Excellent communication and stakeholder management skills

• Consumer & customer understanding, creative and open mindset

• Analytical mindset with ability to interpret data and trends

• Ability to manage multiple priorities in a fast-paced environment

• Passion to integrate the creative aspects of art and science to drive innovation and claims

• Having a continuous learning mindset, actively seeking new knowledge, perspectives, and approaches