Claims Executive (Salary Upto 1,200Usd)

Claims Executive (Salary Upto 1,200Usd)

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

To work in the largest insurance technology company in Southeast Asia
To learn and practice in a flexible working environment, putting work efficiency first
To contact and learn with the largest partners in the market in all business fields.

Mô Tả Công Việc

- Support customers in claim settlement with related in insurers:
+ Instruct customers the procedure to submit claims to insurers;
+ Follow with insurers to have claims settled soon and in an appropriate way;
+ Give customers a reasonable explanation about the claim settlement;
+ Other support in claim settlement;
- Handle the claim works for Axinan Vietnam, including:
+ For the deals that Axinan Vietnam is in charge of claim settlement:
• Communicate with insurance agents and clients;
• Prepare claim forms and related documentation;
• Instruct claimants in preparing claim documents and submitting claims;
• Review claim submissions and verify the information;
• Do claim investigation and assessment, propose the claim settlement decisions;
• Implement site inspection and related work at the stores/contractors as assigned (including: inspect service quality, collect claim dossier, insured parts, etc);
• Negotiate with customer/contractors on cost of reinstatement works;
• Settle/follow claim payment;
• Prepare claim reports;
• Ensure claims are processed within the specific turnaround time;
• Carry out customer service (including: handle customer’s inquiries or complaint, provide customer with information and as such).
+ For the deals that insurers are in charge of claim settlement:
• Support insurers in all claim settlement as regulated in the contracts between Axinan Vietnam and insurers;
• Prepare all claim reports, do claim payment reconciliation with insurers as requested.
- Support insurance and commecial partners in claim management;
- Participate in other works of the Operation team: business figures reconciliation, procedure development, administrative task;
- Other tasks as assigned.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- At least a bachelor’s degree, preferably in Insurance, Finance, Law, Engineering or related areas;
- At least 01 year experience in insurance claim settlement and/or customer service;
- Good logical and structural thinking, strong sense of responsibility, customer-oriented mind and result-oriented mindset;
- Good written and verbal communication, interpersonal and dispute settlement skills;
- Ability to do multi-tasks, prioritize, work in a team and independently, manage time effectively;
- Suitable customer service skills;
- Ability to work under pressure;
- High attention to detail;
- Computer literate and proficient in MS Office, MS Excel; knowing the insurance software/web/app is preferred;
- English is required.

Địa Điểm Làm Việc

5 Điện Biên Phủ, Điện Biên, Ba Đình, Hà Nội, Việt Nam

Igloo is a full stack insurtech startup founded in 2016. It leverages big data, real-time risk assessment and end-to-end automated claims management to create innovative B2B2C insurance solutions for platform partners and insurers. Igloo’s insurance solutions enable companies to eliminate their exposure to operational risk, create new revenue streams and optimise and enhance existing products.

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