Claims OfficerUrgent job

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Mô Tả Công Việc

In this position you will…

…drive smooth end-to-end daily operational activities for customer claims. Your focus will be towards claims processing within expected service level agreements with the client delivering first class turn-around-time (TAT). You will be also working with a strong team of seasoned professionals who drive and executes best practices.. You will have the opportunity to define and build claims services and develop a rewarding career. You will be encouraged, empowered, and challenged to become a member of a dynamic team.

You will be responsible for…

 Manage Claims (Backend) by confirming coverage and policy information to achieve intended outcomes.
 Managing our service providers to move the claims towards a desirable direction
 Building relationship with both internal and external customers and other stakeholders
 Manage daily Claims Call queries which includes 1st level escalation management in a composed manner.
 Ensure confidentiality of all claims information, inclusive of claims guidelines and internal control
 Engage with ARC (authorized repair centers) on quotation, RNF & invoices for devices that sent for repair
 Manage logistic partners and engaging them to full fill claims within specific TAT
 Ability to respond to e-mail and written request from customer in accordance to companies operating procedure within the stipulated turnaround time.
 Conduct in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidences, etc.
 Maintain compliance with local Fair Claim Practices Act or rules and internal instructions.
 Keep Operations Manager advised of significant developments in claims. Prepare required reports and other notices in a timely manner.
 Daily Huddle with Team Lead and Ops HOD
 Daily Report Extracted from company Operating System.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:
Curious
 Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
 Demonstrates reflection and solicits feedback from others. Evaluates and learns from set-backs and adversity.
Communication
 Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
 Concise in communicating and references relevant information tailored to the audience to support points

Collaborative
 Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results
 Develops strategic relationships and networks across the organization and shares with others for mutual benefit
Adaptable
 Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization
 Modifies style and leverages different approaches depending on different situations and circumstances
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• At least 2 years of experience in customer relations (Contact Centre preferred)
 Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable fashion
 Ability to learn and apply claim policies and procedures
 Ability to communicate clearly, professionally, and emphatically
 Critical competencies include, but are not limited to customer focus, communication (oral & written), attention to details, quality computer skills and adaptability
 Good outsource vendor management skills.
 Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field with minimum 2 years’ experience in claims handling.
 Computer literacy in Microsoft Word, Excel and Power Point.
 Must possess good command in written and spoken English and Vietnamese.
 Strong and proven problem-solving skills.
 Ability to work in a rotating shift and over-time if required.

Địa Điểm Làm Việc

Ho Chi Minh

Launched in 2020, bolttech is Pacific Century Group’s digital protection and insurance business. As a digital native with international reach, we’re uniquely placed to deliver the future of insurance – a future that’s designed around people’s lives, making things easier for customers, while multiplying opportunities for partners.

OUR STORY SO FAR
Although the bolttech brand launched in early 2020, we have a long track record of innovation in the insurance industry.
Today, the bolttech group has a number of market-leading players, including: Bolt Solutions Inc. in the U.S., the world’s largest digital insurance brokerage with US$2.9 billion of premiums in force in 2019; Edirect (trading as Frank) in Thailand, a cutting-edge online direct broker; AmTrust Mobile Solutions (rebranded as bolttech in Q1 2020), a leading device protection provider in Southeast Asia; and general insurance businesses in Hong Kong, Thailand and Singapore.
In Asia, the bolttech group has a presence in Hong Kong, India, Indonesia, Malaysia, the Philippines, Singapore, Taiwan, Thailand, and Vietnam — in addition to our presence in the U.S. and Europe. Our ambition is to build an innovative, connected protection and insurance ecosystem across the globe, through further growth and acquisitions.

OUR SCALE
bolttech serves 7.7 million customers, across three continents with a presence in 11 markets, and we’re growing.

OUR SHAREHOLDERS
Pacific Century Group
Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. It has interests across three core business pillars – technology, media & telecommunications (TMT), financial services, and property. PCG has a strong track record of successful investing and has created a long-term sustainable network in Asia and across its core business pillars. PCG’s Founder, Chairman, and Chief Executive is Richard Li.

FOR MORE INFORMATION
https://www.bolttech.io/careers
https://www.bolttech.io/
http://www.pcg-group.com/

DIVERSITY AND INCLUSION
At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status, or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

Xem toàn bộ thông tin công ty
Ho Chi Minh city, Vietnam
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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