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Mô Tả Công Việc
…drive smooth end-to-end daily operational activities for customer claims. Your focus will be towards claims processing within expected service level agreements with the client delivering first class turn-around-time (TAT). You will be also working with a strong team of seasoned professionals who drive and executes best practices.. You will have the opportunity to define and build claims services and develop a rewarding career. You will be encouraged, empowered, and challenged to become a member of a dynamic team.
You will be responsible for…
Manage Claims (Backend) by confirming coverage and policy information to achieve intended outcomes.
Managing our service providers to move the claims towards a desirable direction
Building relationship with both internal and external customers and other stakeholders
Manage daily Claims Call queries which includes 1st level escalation management in a composed manner.
Ensure confidentiality of all claims information, inclusive of claims guidelines and internal control
Engage with ARC (authorized repair centers) on quotation, RNF & invoices for devices that sent for repair
Manage logistic partners and engaging them to full fill claims within specific TAT
Ability to respond to e-mail and written request from customer in accordance to companies operating procedure within the stipulated turnaround time.
Conduct in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidences, etc.
Maintain compliance with local Fair Claim Practices Act or rules and internal instructions.
Keep Operations Manager advised of significant developments in claims. Prepare required reports and other notices in a timely manner.
Daily Huddle with Team Lead and Ops HOD
Daily Report Extracted from company Operating System.
For you to be successful…
…we expect you to be able to demonstrate the following key competencies:
Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
Demonstrates reflection and solicits feedback from others. Evaluates and learns from set-backs and adversity.
Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
Concise in communicating and references relevant information tailored to the audience to support points
Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results
Develops strategic relationships and networks across the organization and shares with others for mutual benefit
Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization
Modifies style and leverages different approaches depending on different situations and circumstances
Yêu Cầu Công Việc
Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable fashion
Ability to learn and apply claim policies and procedures
Ability to communicate clearly, professionally, and emphatically
Critical competencies include, but are not limited to customer focus, communication (oral & written), attention to details, quality computer skills and adaptability
Good outsource vendor management skills.
Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in any field with minimum 2 years’ experience in claims handling.
Computer literacy in Microsoft Word, Excel and Power Point.
Must possess good command in written and spoken English and Vietnamese.
Strong and proven problem-solving skills.
Ability to work in a rotating shift and over-time if required.