Client Advisor (Luxury Watch Brand - Richard Mille)

Location: 56, Ly Thai To, Hoan Kiem, Hanoi

Website: https://ssgroup.com.vn/brands/richard-mille

* WHY S&S GROUP:

• Immersing in a one-of-a-kind ecosystem of world-class luxury brands.

• Opportunities to attend training trips and/or brand’s events globally.

• Aspirational and dynamic working culture, always striving for top quality standard.

• Opportunities to progress swiftly upwards corresponding to the fast-growing pace of the group and the industry.

• Continuous learning and development opportunities.

• 5-working-days scheme for both retail and back-office colleagues.

• Competitive salary & performance bonus, insurance contribution based on full salary.

• Top quality products and applications for work: Office 365 Suite, SAP, Salesforce, and KPMG consulting services.

• Annual health check at top quality hospital.

• Extra health insurance package.

• Team bonding allowance.

* ABOUT THE JOB:

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.

* Report operationally to: Boutique Manager

The roles and responsibilities of the Client Advisor include but are not limited to:

1. Sales/Customer Experience

• Strive to meet and exceed personal and team sales targets and KPI’s.

• Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

• Build and nurture long-term relationships with prospective customers.

• Support all group’s initiatives as they relate to product launches, customer experience and selling.

2. Store Operations

• Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

• Ensure the best condition of all fixture and furniture in the boutique.

• Perform opening and closing store duties as needed.

• Participate in regular inventory counts and in necessary supply stocking/restocking.

3. Visual Merchandising

• Assist in maintaining visual standards with direction from brands and management.

4. Personal development:

• Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

• Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.

• Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

• Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5. Team-effort duties:

• Partner with the team to achieve sales targets.

• Maintain open, professional and ongoing communications with boutique management and colleagues.

• Serve as a positive role model and represent S&S appropriately at all times.

• Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

• Adhere to and uphold all S&S Group core values, policies and procedures.

• Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

• Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

• Education: Minimum college degree in a related field.

• Employment/Professional Experience:

- Experience in sales with prestige or luxury brands is preferable.

- Experience in exceeding established sales goals and providing exceptional customer experience.

• Competencies - Knowledge, Skills and Abilities:

- Aligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.

- Fluency in Vietnamese and English (minimum 6.5 IELTS band is a STRONG plus).

- Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

- Strong drive to set and achieve targeted sales and personal income goals.

- Willingness to follow up, and follow-up again with our guests and clients.

- Excellent organizational skill.

- Good-to-excellent self-learning skill is essential.

- Able to work under high pressure and with high demand customers.

- Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

- Young and dynamic with growth mindset.

- Strive for perfection yet realistic and solution-oriented.

- Calm, patient and emotionally impermeable.

- Never take “No” for answer, think outside of the box.

- Interest and knowledge in art, fashion, gastronomy, architecture is a plus.