Client Engagement Verifications Specialist (Russian Proficiency)

Client Engagement Verifications Specialist (Russian Proficiency)

Job Locations: Ho Chi Minh
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What We Can Offer

Laptop provided

Job Description

Overview
We are one of the largest and most successful FinTech startups in the industry, and our Client Support team is growing. As a diverse group of individuals in a dynamic team environment, we are helping to develop a fast-paced and exciting new industry by consistently providing top-notch service to each and every client. If you are looking to join a company where you will be empowered to find creative solutions for your clients, we want to speak with you!

About the role
By providing outstanding service to our company’s clients, you will aid in the growth and development of a variety of support areas related to our industry. We have a need for individuals with a background in a multitude of related fields, including client verification and financial account access. All related industry experience is welcome, and previous work in a similar technical environment will prepare you best for this role.
Responsibilities
• Respond to our clients located around the world using both email and live chat. Due to the global nature of our company, excellent oral and written English & Russian is required.
• Provide responses to online requests regarding customer or client issues using secure forms of communication.
• Effective and accurate decision-making skills to select from a variety of possible solutions for the customer.
• Commitment to consistently doing the best job possible, taking pride in your work, and looking for opportunities to improve.
• Communicate with teammates about services and industry trends to more efficiently resolve customer inquiries.
• Act independently, within specific industry and regulatory guidelines.
• Demonstrate flexibility with work assignments and schedules.
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Job Requirements

• Minimum 1 year experience in a related client support or administrative role OR equivalent combination of education and experience.
• High level of English proficiency with proven ability to deliver a high level of client service.
• Fluent in English and Russian (B2 or equivalent) at a professional level.
• Able to work 40 hours a week, between the hours of 06:00-14:00 UTC (1:00 PM - 9:00 PM VNT).
• Demonstrated skills in conflict resolution, problem solving, and critical thinking.
• Previous experience managing client relationships.
• Experience working within a metrics-driven environment is an asset.
• Financial services industry experience would be an asset, but is not required.
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms (email, internet, and file management).
• Exceptional time - and self- management, along with strong self-motivation skills.

Job Locations

Ho Chi Minh City, Vietnam

Website: https://www.kraken.com/careers

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world.

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.

Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

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 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.