Client Liaison Officer

Key Responsibilities

• Assist migration agents in preparing client visa applications and supporting documents.

• Liaise with clients to collect required information, forms, and evidence in a timely manner.

• Check documents for accuracy and completeness before submission.

• Maintain detailed and organised records in our CRM and client management systems.

• Track and follow up on application progress with clients.

• Communicate professionally and clearly in English via email, chat, and video.

• Report daily and weekly progress, including application stages and KPI updates.

KPIs

• Application accuracy and completeness: low error rate.

• Timeliness: all required documents and submissions completed within agreed deadlines.

• Revenue contribution: support agents to achieve monthly revenue targets.

• Client satisfaction: positive feedback and professional communication.

• CRM compliance: accurate and up-to-date records at all times.

Qualifications and Experience

• Experience in administration or client service roles, ideally in a professional or

international setting.

• Strong English communication skills, written and spoken.

• Appropriate home office setup: reliable high-speed internet (at least 50 Mbps) and a

dedicated workspace with a professional background.

Skills and Attributes

• Clear spoken English with professional tone.

• High attention to detail and excellent organisation.

• Able to work in international time zones that align with Melbourne.

• Flexible with changing priorities in a fast-paced environment.

• Professional, positive, and supportive team player.

• Consistently meets deadlines.