Client Services Associate (US/ EU Time zone)
Mô tả công việc
WHO WE ARE
Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients' needs.
With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024—doubling our team to extend our reach and impact!
Learn more about us: https://www.linkedin.com/company/arches-expert-network-service/
INDUSTRY OVERVIEW
The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche.
ROLE OVERVIEW
As a Client Services Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
RESPONSIBILITIES
Project Understanding and Ideal Expert Profile Identification
• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.
Recruiting Expert Candidates (Main Focus)
• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.
Yêu cầu công việc
REQUIREMENTS
Background
• Undergraduate degree
• 0-3 years of professional experience in sales, recruitment, client service, or related fields
• Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
• Additional language skills are a plus!
Competencies
• Adaptability in a fast-paced environment
• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
• Results-focused – Consistently track, measure, and improve to meet and exceed goals.
• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
• Collaborative approach – Open to seeking support and working with the team to achieve the best results.
WORKING HOURS
The company offers several work schedule options:
• 03:00 PM - 00:00 AM (Indochina Time, GMT+7)
• 05:00 PM - 02:00 AM (Indochina Time, GMT+7)
• 03:00 AM - 12:00 PM (Indochina Time, GMT+7)
You will work five days a week, from Monday to Friday.
BENEFITS
Compensation & Benefits
• Competitive earnings: Base salary of $800 - $1,200, plus 130% international shift allowance and performance bonuses of up to $900/month.
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance – Includes dental coverage
• Self-learning Budget – Up to $1000 per year
• Unique opportunities: Be part of the founding team to develop our next global office in South America.
Career Growth
• Rapid Career Advancement – Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Build a network with C-level partners in the US and Europe while advancing your career at a $5M-funded startup.
• Multinational environment – Collaborate with a diverse team from 12+ countries speaking 16+ languages and work with experts from various cultural backgrounds.
Engagement
• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements: Hybrid and fully remote options.
Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
Bạn có 1 lần dùng thử miễn phí
Các phúc lợi dành cho bạn
Thưởng
Annual Bonus – 1-month gross salary
Chăm sóc sức khoẻ
Nghỉ phép có lương
Thông tin việc làm
22/11/2024
Nhân viên
Nhân Sự/Tuyển Dụng > Tuyển Dụng
Business Development, Client Service, Communication, Recruitment, Research
Khác
Tiếng Anh
Không yêu cầu
Không giới hạn
Địa điểm làm việc
Floor 3, Vista building - 19-21 Tan Cang, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam
Floor 3, Vista Building, 19-21 Tan Cang, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam
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