Clinic Manager (Expat) – Da Nang

Job Summary:

Family Medical Practice (FMP) is seeking a dynamic and experienced Clinic Manager (Expat) to oversee the daily operations of our international-standard clinic in Da Nang. This role offers an exciting opportunity to lead a multicultural team, enhance patient experience, and uphold FMP’s reputation as one of Vietnam’s most trusted healthcare providers. The successful candidate will bring strong leadership, operational excellence, and a passion for healthcare service in a diverse, fast-paced environment.

Why Join FMP

- At Family Medical Practice (FMP), our people are at the heart of everything we do. With over 25 years of providing international-standard healthcare across Vietnam, FMP is recognized as a leading private medical provider. Joining us means becoming part of a professional, supportive, and globally minded team.

- International Environment: Work in an English-speaking workplace with colleagues and patients from diverse cultural backgrounds.

- Reputation for Excellence: Be part of a trusted brand known for high-quality, patient-centered care.

- Collaborative Teamwork: Partner with skilled doctors, nurses, and healthcare professionals in a multidisciplinary environment.

- Meaningful Impact: Contribute directly to improving community health and advancing international healthcare standards in Vietnam.

- Career Development: Build a long-term career with growth and leadership opportunities within the FMP Group.

Key Responsibilities:

As Clinic Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our Da Nang clinic. Core responsibilities include:

- Develop and implement strategies to achieve clinic and organizational goals.

- Identify and build collaboration opportunities with existing and new clients.

- Manage day-to-day operations including staff coordination, scheduling, and workflow optimization.

- Oversee administrative functions such as facilities, equipment, IT systems, and clinical software.

- Ensure compliance with healthcare regulations, licensing requirements, and quality standards.

- Lead recruitment, training, mentoring, and performance evaluations for clinic staff.

- Act as the primary liaison between the clinic, external partners, and corporate departments.

- Ensure excellent communication and deliver high-quality customer service to patients.

- Handle patient feedback and complaints in a professional, timely, and effective manner.

- Collaborate closely with internal departments (Medical Director, Marketing, HR, Accounting, etc.) to ensure alignment and operational efficiency.

- We welcome applications from foreign professionals currently based in or willing to relocate to Da Nang. The ideal candidate will have:

- Foreign nationality (Indian, Japanese, and other international communities are welcome).

- Bachelor’s degree or higher in Healthcare Management, Business Administration, or a related field.

- Proven experience in healthcare operations or service management.

- Strong leadership, organizational, and problem-solving skills.

- Excellent command of English (spoken and written).

- Exceptional interpersonal and communication abilities with a customer-first mindset.

- Ability to thrive in a fast-paced, multicultural environment.

Benefits

- Competitive salary package based on experience and qualifications.

- Attractive remuneration and annual performance review.

- Free outpatient consultations for employees and their immediate family members.

- Annual health check for all employees.

- Attractive remuneration package

- 14 paid leave per year, 2 Christmas holidays, 4 days sick leave

- 44hrs working per week

- Opportunities for long-term career growth and development within the FMP Group.