Cluster Distribution Manager

Job Summary:

The Distribution Manager (Ecommerce) is responsible for overseeing and optimizing the online distribution strategy across multiple properties within a hotel cluster. This includes ensuring accurate content, pricing, availability, and channel connectivity on all third-party and direct booking platforms. The role supports revenue growth, parity compliance, and seamless system operations to enhance market reach and conversion.

Responsibilities:

• Monitor channel performance (OTAs, GDS, brand website, metasearch) and resolve discrepancies in availability, rate, or content.

• Ensure rate parity across all channels; identify and fix parity violations.

• Conduct daily audits of room inventory and pricing to ensure accuracy across platforms.

• Liaise with Reservation and Revenue teams to adjust availability, restrictions, and stop-sells in real-time as needed.

• Monitor extranet portals (Booking.com, Expedia, Agoda, etc.) for system errors, updates, and promotions.

• Troubleshoot channel connectivity issues and coordinate with CRS/PMS/channel manager vendors.

• Support urgent promotional uploads or changes initiated by Marketing or Revenue.

• Coordinate with the Revenue Manager on tactical promotions and load them on all relevant channels.

• Review and update room types, descriptions, and images to ensure consistent, attractive content.

• Analyze competitor pricing and positioning across OTAs and GDS.

• Conduct performance reviews of distribution channels and provide insights.

• Work with eCommerce/Marketing teams to align campaigns with distribution strategies.

• Compile performance distribution reports, including production by channel, booking windows, and conversion metrics.

• Review the cost of sales by channel and advise on optimization strategies.

• Audit rate loading and package offers to ensure correct setup and expiration.

• Coordinate with Sales & Revenue teams on RFP distribution strategy and GDS rate loading.

• Review channel contracts and commission structures; make recommendations for renegotiation or optimization.

• Train property staff on OTA tools, content, and promotion mechanics (as needed).

• Strategic Channel Management

• Connectivity & Technology Optimization

• Compliance & Risk Management

• Ad-hoc tasks upon request

• Bachelor’s degree in Hospitality, Business, or related fields.

• 3+ years of experience in distribution, revenue management, or e-commerce within the hotel industry.

• Strong knowledge of OTA platforms, GDS, channel managers, and booking engines.

• Analytical mindset with strong data interpretation and reporting skills.

• Excellent communication and negotiation skills with OTA partners.

• Proficiency in English and Microsoft Office (knowledge of RMS or CRS systems is a plus).