Colleague Services Manager (HR Operations Manager)

The Colleague Services Manager is responsible for managing the P&C shared services team and ensuring the delivery of high-quality P&C services and support to internal employees and people leaders. This includes overseeing P&C operations, managing employee inquiries, developing and maintaining P&C procedures and Knowledge Based Article and coordinating with other P&C teams to ensure seamless delivery of P&C services.

Key Responsibilities

• Develop and execute strategic plans to manage the Colleague Services team, ensuring alignment with organizational goals and the delivery of exceptional P&C services

• Lead the development and continuous improvement of P&C procedures and Knowledge-Based Articles in compliance with legal and regulatory standards

• Oversee the efficient and accurate processing of People transactions, including employee lifecycle events, payroll, and benefits administration

• Cultivate strong collaboration with other P&C teams to ensure seamless integration and delivery of P&C services

• Leverage data-driven insights to assess and enhance P&C processes, embedding innovative technologies to drive efficiency and effectiveness

• Provide strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs

• Develop and deliver comprehensive P&C metrics and reporting to monitor service effectiveness and identify opportunities for systemic improvements

• Manage the P&C operational budget, ensuring optimal allocation and utilization of resources

• Implement and oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment

• Ensure People Systems are strategically managed, maintained, and leveraged to support organizational objectives

• Lead process automation initiatives to streamline P&C operations and enhance overall service delivery

• Strategically manage immigration services for expatriate colleagues, ensuring compliance with all relevant laws and regulations

Qualifications

• Bachelor's degree or master’s degree in human resource management or a related field

• At least 5 years in a shared services role and 3+ years in an HR strategic role

• Strong knowledge of HR policies, procedures, and best practices

• Experience managing a team and leading through change management

• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization

• Strong analytical skills and ability to use data to drive decision-making

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Experience with HR information systems and technologies