Collection Supervisor (Field)

Collection Supervisor is an integral part of the Collection team and the organization. In this role, Collection Supervisor make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service. 1. People Management (40%): • Managing each Team’s Field Collection, persuading customers to repay the debt, in order to achieve the company’s goal. • Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity. • Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance. • Support the Team Leader to handle difficult situations and complaints. • Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information. • Ensure employees comply with the law and general company regulations • Participate in strategic planning, budget management, and development of policies and procedures. • Closely monitor and find out any issues related to poor performance of FCs and have plan to solve. • Ability to recruit new and replacement employees 2. Core Responsibilities (60%): • Ensure each Team’s Field Collection results are improved/achieved based on the KPI set • Ensure visiting record by each Field Collector is on time and accurate in the Collection System • Prepare, manage and monitor the daily, weekly and monthly collection report/action • Make a work plan for the months/weeks • Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head • Conduct weekly meetings with the team to share information and find the way to make improvements. • Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans. • Contribute to improving work efficiency by proposing change initiatives and improving work processes. • Performs other duties as assigned by line manager.

1. Education: College, University graduated, major in Law, Finance, Banking 2. Minimum Experience: 02 years of supervisory experience preferred. 3. Knowledge: • Understand the Collection market and assigned location, Civil law knowledge • Experience and knowledge of Collection processes and best practice. 4. Other Skills: • Leadership skills • Excellent influencing, negotiation and communication. • Proficiency with MS Office, especially excel is preferred. • Experience of working in a high-pressure environment and working to tight deadlines. • Excellent project management and organizational skills. 5. Quality/working attitude: • Sense of responsibility • Hard working • Professional working attitude. • Ethical manner • Excellent project management and organizational skills.