Collection Support Officer (Project Team)

Collection Support Officer is an integral part of the Collection Support Department – Monitor & Development Team. In this role, he/she will perform activities of monitor and development collections system, Portal and satellite applications for debt Collection activities. In addition, he/she will coordinate with related departments to solve issue of system and provide temporary and long-term solutions. Key Accountabilities • Working with related Unit/Departments for catching up request and then create service request or write requirement document • Request upgrade of system, Portal and satellite applications to meet business activity • Update issue of collections system, Portal and satellite application from Operation and then work with ICT to handle and then monitor and update until the issue is fixed • Create test cases and perform UAT testing for new system, Portal and satellite application based on BRD (Business requirement Document) • Update guidelines for new system and satellite application • Daily monitoring of system, Portal and satellite applications to control activities • Update hierarchy report on the System based on POA and business activities • Participate in company projects when assigned • Support related reports and other tasks, projects when requested from Head of Collection Support Dept

1. Education background - University Graduated, major: Finance, Banking 2. Minimum Experience - At least 01 - 02 year of Collection experience preferred, or related perspective 3. Knowledge, Competencies, Skills - Experience and knowledge of Collection business, Collection system - Proficient use (Work, excel, PowerPoint) - Good at English is a plus - Logical thinking and quick adapting with new ideas - Excellent influencing and negotiation skills - Excellent interpersonal, communication and presentation skills - Experience of working in a high-pressure environment and working to tight deadlines. - Excellent project management and organizational skills.