Collection Support Officer (Project Team)
Negotiable
Job description
Collection Support Officer is an integral part of the Collection Support Department – Monitor & Development Team. In this role, he/she will perform activities of monitor and development collections system, Portal and satellite applications for debt Collection activities. In addition, he/she will coordinate with related departments to solve issue of system and provide temporary and long-term solutions.
Key Accountabilities
• Working with related Unit/Departments for catching up request and then create service request or write requirement document
• Request upgrade of system, Portal and satellite applications to meet business activity
• Update issue of collections system, Portal and satellite application from Operation and then work with ICT to handle and then monitor and update until the issue is fixed
• Create test cases and perform UAT testing for new system, Portal and satellite application based on BRD (Business requirement Document)
• Update guidelines for new system and satellite application
• Daily monitoring of system, Portal and satellite applications to control activities
• Update hierarchy report on the System based on POA and business activities
• Participate in company projects when assigned
• Support related reports and other tasks, projects when requested from Head of Collection Support Dept
Job requirements
1. Education background
- University Graduated, major: Finance, Banking
2. Minimum Experience
- At least 01 - 02 year of Collection experience preferred, or related perspective
3. Knowledge, Competencies, Skills
- Experience and knowledge of Collection business, Collection system
- Proficient use (Work, excel, PowerPoint)
- Good at English is a plus
- Logical thinking and quick adapting with new ideas
- Excellent influencing and negotiation skills
- Excellent interpersonal, communication and presentation skills
- Experience of working in a high-pressure environment and working to tight deadlines.
- Excellent project management and organizational skills.
What We Can Offer
Bonus
Attractive KPI Bonus (monthly or yearly) and 13th month salary
Healthcare Plan
Premium personal healthcare insurance for all employees and spouse and/or children
Paid Leave
14 – 20 days annual leave, 3 days of sick leave with pay
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
03/04/2024
Experienced (non-manager)
Banking & Financial Services > Debt Collection
Collection Project, Data Collection System, Collection Performance Analysis, Debt Collection
Finance
Any
Not shown
Not shown
Job Locations
8/F. Lottery Tower. 77 Tran Nhan Ton. D.5. HCMC. Vietnam
HomeJobsFinanceShinhan Vietnam Finance Company LimitedCollection Support Officer (Project Team)
Shinhan Vietnam Finance Company Limited
17F & 23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
(View map)5,000-9,999 employee
Shinhan Finance HR Team
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HomeJobsFinanceShinhan Vietnam Finance Company LimitedCollection Support Officer (Project Team)