Community Operations Specialist - Vietnam Market (Social Media Account)

Community Operations Specialist - Vietnam Market (Social Media Account)

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What We Can Offer

Medical Insurance Coverage
10 days anual paid leave and 13 days public holiday
Training in English

Job Description

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 270 industry awards

What is your mission?
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.

• Assist our community and help resolve inquiries empathetically, accurately and on time.

• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.

• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.

• Recognize trends and patterns, escalating any issues outside company policy to the global team.

• Ensure confidentiality, security, integrity and privacy of data as top priority.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
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Job Requirements

Who are we looking for?
• Candidates who are willing to relocate to work in Bangkok.

• Company will sponsor for one-way flight ticket (HCMC-BKK or Kuala Lumpur-BKK), visa, COVID-19 test, COVID Insurance, Accomodation in quarantine hotel (14 days at this time).

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.

• High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.

• Ability to work with technology well and is naturally tech savvy.

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

• Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.

• Excellent verbal and written communication skills in English and the language of the supporting market.

Job Locations

Ho Chi Minh, Ho Chi Minh City, Vietnam
Ha Noi

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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United Center Building, 323 Silom Road, Bangrak, Bangkok 10500, Thailand
5,000-9,999 staffs
Recruitment Team


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