Consultant, SAP Ariba (Procure to Pay)

A. Key Responsibilities

The role is part of Enterprise Property and Strategic Sourcing Operations team in providing critical support for our production services with a specific focus on SAP ARIBA for Purchase to Pay, Guided Buying, Supplier Performance Management, Supplier Lifecycle, catalogues, cloud related system enhancements and reporting requirements. Other systems that will be supported cover expense management, corporate cards, invoice management and property related management.

• Ensure the SAP ARIBA systems is operating effectively and efficiently offering internal customers the highest level of service and functionality in relation to the purchase of external supplies or services.

• Maintain an understanding of external best practice and new developments within the sourcing and procurement field.

• Engender and model the culture of continuous sourcing service improvements for customers.

• Provide professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.

• To conform with all internal operating policies and procedures relevant to the position.

B. Accountabilities and Qualification Requirements

Key tasks & Accountabilities

• Communicate and educate suppliers on catalogue requirements, content and format.

• Support and manage internal stakeholders & suppliers’ inquiries for new and existing catalogues, contract operationalization and onboarding

• Maintain process and record of all user needs, profiles and issues, such as to convert findings into continuous improvement opportunities

• Systems SLA KPIs monitored, reported and achieved performance expectations (up time)

• Ensure a better experience for colleagues and suppliers, better processes and removing legacy systems

• Ensuring an improved sourcing risk and control framework, assist in identifying new risks and ensure all risks have effective controls in place preferably addressed

• Maintain system Business Continuity Plans (BCPs) and other contingency for any system outages

Qualification Requirements

• 3 years’ experience working within technical suite of SAP Ariba with focus on Procure to Pay

• Understanding of Strategic Sourcing / Procurement or similar experience.

• Ability to provide L1 and helpdesk support and engage with L2 and L3 support services as required.

• Experience managing competing priorities while continuing to meet expectations of the customer and deliver exceptional service.

• Highly desirable if you have worked with systems for Expense Management, Corporate Card Management, Invoice Management, Tango Analytics and Vendor Management Systems