Consumer Banking Collection Operations Staff

- Follow the collection internal regulations to execute debt collection and to communicate with customers for increasing the repayment rate. - Convince customers to repay overdue payments through the communication channels allowed by the bank. Propose the call script of collection operation to comply with the call script in accordance with regulations. - Update call history, information on the system. - Plan to follow up the list of customers in order of priority to recover overdue loans. - Report directly to related department of the Bank whenever detecting and special/suspicious cases during collection execution (e.g., frauds, customer' dead, AML matters, etc.). - Cooperate with related department to submit documents to the court for litigation. - Implement others duty being assigned.

- Background in Consumer banking industry and solid understanding of lending and card services. - Good knowledge in MS Office applications, including Word, Excel and PowerPoint - Strong sense of responsibility, able to work independently - Experience in digital lending process is a plus