Consumer Banking Customer Service Staff

Main tasks

• Participant for building the system and all SOPs for Customer Services Channels.

• Receive and solve customer’s inquiries and complaints via channels as Call, Chat and Email.

• Manage and maintain relevant customer service policy and procedures.

• Connect and communicate with channels to deliver excellent experience to customer.

• Implement others duty being assigned.

Professional requirement

• Background in Consumer banking industry and solid understanding of customer services executions.

• Proficient in MS Office applications, including Word, Excel and PowerPoint

• Strong sense of responsibility, able to work independently and efficiently

• Experience in digital lending process is a plus

Education

• Bachelor’s degree in a banking or equivalent practical experience.

Work experience

• Around 3 years of customer service experience in Consumer banking industry.

Language skill

• Proficient in Vietnamese and either English or Chinese is a must.