Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
- Handling multiple customer calls from our customers in our dynamic and fast paced contact center
- Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions
- Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
- Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance.
Yêu Cầu Công Việc
- High School degree
- Must be proficient in language(s) required
- Open to working flexible shifting schedules
- Be flexible, customer centric and have the ability to thrive in a team environment
- Takes pride in delivering what is promised in line with the customer and service expectations
- Proficiency with personal computers and basic software packages and specialized applications. Good Computer Proficiency with experience
- Excellent communication skills with the ability to display patience and empathy at all times.