Contact Centre Service and Sales Representative - Inbound (GCB8)

Contact Centre Service and Sales Representative - Inbound (GCB8)

Địa Điểm Làm Việc: Hồ Chí Minh
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13rd Salary Payment
Insurance
Incentive bonus

Mô Tả Công Việc

In this role, you will:

- Handling multiple customer calls from our customers in our dynamic and fast paced contact center
- Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
- Listening to customers and establishing their needs in order to offer relevant products, services and solutions
- Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
- Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance.
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Yêu Cầu Công Việc

To be successful in the role, you should meet the following requirements:

- High School degree
- Must be proficient in language(s) required
- Open to working flexible shifting schedules
- Be flexible, customer centric and have the ability to thrive in a team environment
- Takes pride in delivering what is promised in line with the customer and service expectations
- Proficiency with personal computers and basic software packages and specialized applications. Good Computer Proficiency with experience
- Excellent communication skills with the ability to display patience and empathy at all times.

Địa Điểm Làm Việc

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.

www.hsbcvncareer.com

Xem toàn bộ thông tin công ty
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1.000-4.999 nhân viên
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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