Contact Centre Service and Sales Representative - Outbound (GCB8)

Contact Centre Service and Sales Representative - Outbound (GCB8)

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

13rd Salary Payment
Insurance
Incentive bonus

Mô Tả Công Việc

In this role, you will:

- To perform high quality outbound customer contact by identifying additional needs to both existing and new to bank customers.
- Focuses on building rapport and trust with existing and new to bank customers to ensure the highest level of customer satisfaction.
- Job holder is required to achieve the monthly minimum standards with respect to customer contacts and relevant Key Performance Indicators (i.e. customer outcomes, operational risk measures etc.)
- Manage the straight through sales process acquisition of leads generated.
- Where appropriate deliver the initial customer request successfully alongside any additional products, services and solutions that have been identified.
- Seeking to improve processing and managing the individual product error rates and smooth processing of all customer applications.
- By engaging with various Business partners inclusive but not limited to Credit, CAU CPD, PMG, CSV, and MKT, GSCM on daily task and processes under the guidance of the Team Manager.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
- Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

To be successful in this role, you should meet the following requirements:

- Bachelor's degree.
- Be proficient language(s) required by the process.
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
- Take pride in delivering what is promised in line with the customer and service expectations.
- Want to do a good job is concerned about getting it right for the customer and checks everything is in order.
- Ability to work in a high-volume, fast paced environment is required.
- Proficiency with personal computers and basic software packages and specialized applications.
- Excellent communication skills and is polite and friendly at all times
- Display patience and empathy.

Địa Điểm Làm Việc

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.

www.hsbcvncareer.com

Xem toàn bộ thông tin công ty
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1.000-4.999 nhân viên
HR Department
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