Contact Information Center (CIC) Officer - 3Rd Party contract Urgent job

Contact Information Center (CIC) Officer - 3Rd Party contractUrgent job

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

13th salary, annual performance bonus
Online and offline training
Transportation allowance

Mô Tả Công Việc

1. Support Content Management (Cav, Mobile Product)
• Validate support content when received email from Global Service
• Checking and update published content when receiving feedback from Call Center
• Cooperate with Call Center, Logistic to create local contents: local frequently asked questions, product manual
• Monitor and escalate issues to Customer Service Support, Marketing team
• Monthly report

2. SMS system control and support
• Ensure maintain and control all services on SMS system always working 24/7
• Cooperate with related Depts and vendor, Tel co to solve issues: web services, connectivity
• Develop system and Improve security to adapt IS requirements
• Collect requirement information from Marketing team, Depts and work with vendor to set up related SMS projects
• Monitoring, escalate and report for any issue

3. Support Website Management (Cav, Mobile Product) Web System: Nexim, Postman, Efm
• Manage and control online service on support website: Contac Us, HS booking, Check warranty
• Manage functions, online service on website
• Checking/fixing image, link, navigation
• Monitor and escalate issues to Customer Service Support, Marketing team
• Cooperate with Call Center, SN team and IS to develop web tool
• Doing monthly reports

4. SBS app (system: Postman)
• Review contents and check with Call Center to post hot new, hot topic to app
• Planning and coordinate with other depts to run more promotion to increase SBS users
• Collect promotions from Marketing team, sale team to post notifications
• Monitor and escalate issues to Customer Service Support, Marketing team
• Chatbot (system: Digibot)
• Ensure Chatbot working fine on website, base on flows, scenarios
• Work with Customer Service Support to develop new intents, flow for DI
• Work with Call Center to update contents, local frequently asked questions base on customer issues
• Analysis data, customer feedback to improve flow, scenarios, content
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Bachelor's degree in IT or relevant
• English communication in business level
• At least 1 year experience in equivalent position
• Proficiency in IT, webmaster, network, system control, Microsoft Office
• Take initiative, creative
• Remains calm under pressure
Xem toàn bộ Yêu Cầu Công Việc

Địa Điểm Làm Việc

Bến Nghé, District 1, Ho Chi Minh City, Vietnam
Xem toàn bộ hồ sơ công ty

Sony Electronics Vietnam is 100% foreign capital, belong to SONY CORPORATION JAPAN, with business fields: consumer electronics products, professional equipment and digital products such as tivi, handycam cybershot, LCD projector and Software development … If you have the attributes of being assertive and motivated with the intention of having a career with us, we currently have vacancies for innovative and ambitious individuals to join our team and share in our growth.

Xem toàn bộ thông tin công ty
President Place - 93 Nguyen Du, Ben Nghe Ward, Dist 1
100-499 nhân viên
Ms. Phuong


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