Credit Operation Support Manager

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Mô tả công việc
The key purpose is to manage the operation and performance of the Centralized Scheduling Team, customer service and cross-functional coordination. The role is aimed at ensuring target achievement of the Credit Operations Support/ Credit Network Management within its budget and seeking growth opportunity in assigned areas and manage additional responsibilities/ projects assigned from time to time.
The role reports to Head of Credit Operation Support Department and is one of the key management positions in Credit Operations Division.
1. Centralized Scheduling process:
• The role will ensure that the centralized scheduling process is operated smoothly and professionally, complied with branch network policy and business code.
2. Customer service quality:
• Ensure the best quality of customer service wherever customers are met and serviced at any stages in Credit Operations.
3. Internal Credit Operations processes:
• Enhance and renovate internal processes, minimize data processing time of ROs as well as KYCOs.
4. Training:
• The role is responsible for training ROs/KYCOs to optimize the internal processes.
5. UAT Testing:
• The role is responsible for leading UAT Testing at Credit Operations Division.
6. Analysis and Report:
• Analysis and report of COS performance is critical. The role is to ensure that COS performance will be recorded, analyzed, and reported to Headquarter on a regular basis with accuracy and time bound, along with comments and recommendations.
7. Other responsibilities:
• Liaison with related departments (Credit Initiation Unit, Information Technology) to streamline processes, ensure maximum and timely flow of loan application being forwarded to ROs/underwriters every working hour.
• Document changes related to process enhancement.
• Ensure that staff stay up to date with business and product knowledge.
• Motivate and supervise staff to meet departmental goals.
• Monitor and manage team to follow Company’s quality and service standards.
• Receive other tasks (ad-hoc or regular) assigned by COS Head to get the good result in business.
Yêu cầu công việc
1. Qualification
• University degree majored in Finance & Banking, Business management qualification is preferred or relevant qualifications.
2. Work Experience
• Minimum 04 - 05 years working experience in banking/consumer finance or relevant industry or sales/ distribution with multinational companies.
3. Knowledge
• Basic knowledge underwriting, consumer finance or banking is preferred.
• Competencies: Interpersonal, Leadership, Business Managemento
4. Skills
• Able to communicate effectively with different stakeholders.
• Able to manage team effectively.
• Computer skills (Microsoft Word, Excel, Power Point)
• Languages capabilities: solid command of spoken and written English and Vietnamese.
5. Attitude
• Prudent, trust-worthy
• Integrity, teamwork
• Accountability, enthusiasm
6. Others
• Practical working experience in a business-driven culture and customer service-oriented atmosphere.
• Experience in managing a team with both field force (such as mobile underwriting) and office staff.
• Leadership in both team environment and individual.
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
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Chăm sóc sức khoẻ
Nghỉ phép có lương
Thông tin việc làm
13/01/2025
Trưởng phòng
Ngân Hàng & Dịch Vụ Tài Chính > Tín Dụng
UAT testing, Consumer Finance, Leadership, KYC Process, Customer Service
Tài Chính
Bất kỳ
6
Không hiển thị
Địa điểm làm việc
20 Đường Cộng Hòa, Phường 12, quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
19F, 15 Tran Bach Dang, Thu Thiem, Thu Duc City, Ho Chi Minh City
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